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FAQ

What methods of payment do you facilitate?

We currently accept the following methods of payment Credit Cards: Visa, and MasterCard.

Debit Cards: Visa Delta, Visa Electron, Visa Delta Switch, Solo and Laser.

Electronic Payments: Neteller, Moneybookers.

Please click here for Cheque and Bank Transfer information.

How do I receive a Promotional Bonus?

You can see what promotions and bonuses, we offer by reviewing the Promotions page. On occasion you will receive an email informing you of special offers. Read the terms and conditions of each promotion carefully to ensure you receive your bonus.

I've forgotten my username/password. What should I do?

If you have forgotten your username or password, click on 'lost passowrd' when you try to login or contact our Customer Service team, who will run through a routine security check with you and we can issue a new password.

How do I deposit money?

To deposit money into your account, please launch the Casino and log in, then click on the 'Cashier' button to access your deposit page. Deposit from your existing payment method registered or select a payment type to register, and deposit from that.

Can anyone register?

Residents from some countries throughout the world may be restricted from accessing paddypowercasino.com as their residential legislation prohibits them from accessing an online casino. Paddy Power Casino respects and adheres to such legislation. At times your ISP (Internet Service Provider) can route your internet connection through a country that is prohibited from paddypowercasino.com and so we believe you are trying to access from this country. In this case, you need to contact your ISP and ask to be routed alternatively. Please see a full list of prohibited countries in our Login Guide area.

What connection speed do I need for streaming live Casino ?

We have designed our site to be as easy and accessible as possible. Therefore, your connection speed should not restrict the use of the site. However, we do recommend that for optimum playing performance you should consider using a connection equivalent to a 56k modem.

What if I am disconnected during a game ?

Unfortunately, we cannot prevent this, but we can assure you that any transactions, made by you and registered on our systems before you were disconnected, will be honoured.

How do I withdraw?

To withdraw any funds, please log into your account and then click on 'My Account' and 'withdrawal' and then complete all the relevant information requested.

When a withdrawal is requested via Visa credit card, Switch, Solo or Delta cards, the funds will be transferred back onto your card within 2-3 working days. Laser Card withdrawals will also take 2-3 working days. For non U.K. MasterCard's a cheque will be dispatched to your registered address within 2-3 working days.